TRACKING: If your item is not tracking correctly, please try the following 2 websites to track your package using the same tracking number:
US ORDERS: Your tracking is likely to show 'Shipping Label Created' for up to 10 or so days before the item reaches the US. If a shipping label has been created, don't worry we have definitely shipped your order.
UK ORDERS: Our tracking page no longer supports Royal Mail tracking as Royal Mail no longer support 3rd party tracking platforms. Generally you can use https://global.cainiao.com/?lang=en to track the full journey or use https://www3.royalmail.com/track-your-item#/.
COVID-19: Some packages may be delayed in reaching you. For this we sincerely apologise.
CUSTOMS: Customs clearances are taking longer due to COVID-19. If your item has arrived in your destination country and the tracking hasn't updated in a few days, this now happens occasionally, especially in the USA and Canada.